Joya11 Terms & Conditions — Know the Rules Before You Play

Joya11 (joya11.biz) is an online Sports Betting and gaming platform based in Bangladesh. These terms and conditions ("Terms") constitute a legally binding agreement between joya11 and its users. In these Terms, "we", "our", or "joya11" refers to the entity operating the platform. "You" or "user" refers to any individual who uses the services of joya11.

These terms and conditions were originally written in Bangla for the convenience of users in Bangladesh. However, in the event of any legal dispute, the English version shall prevail. "Services" refers to the joya11 website, mobile app, Sports Betting, Live Casino, slots games, and all other features offered on the platform.

Joya11 operates under an international gaming licence. We are committed to responsible gaming, transparency, and user protection. These terms are updated regularly, and the latest version is always available on this page.

To open an account and use joya11's services, the following conditions must be met:

• You must be at least 18 years of age at the time of registration. Any account found to belong to a minor will be closed immediately.
• Each individual may only hold one account. If a person creates multiple accounts, all of them will be closed.
• You are required to provide your correct name, address, phone number, and date of birth during registration. Providing false information may result in your account being closed at any time.
• You must be located in a country or region where online betting is not legally prohibited. A list of restricted countries is available from the joya11 support team.
• After registration, joya11 may request identity verification (KYC) at any time. You may be asked to submit a copy of your National ID, passport, or driving licence.
• Operating corporate accounts or managing an account on behalf of another person is strictly prohibited. Each account must be used solely by the registered individual.

Keeping your joya11 account secure is your responsibility. Use a strong password and never share your login details with anyone under any circumstances. If you suspect unauthorized access to your account, contact joya11 support immediately.

You are responsible for all activity carried out on your account. If a third party accesses your account, joya11 will not be held liable unless it is proven that the breach resulted from a failure in joya11's own security systems.

Joya11 monitors all account activity on a regular basis. If any unusual transactions or suspicious activity are detected, we will temporarily freeze the account and reach out to you. This is done solely to protect your account.

To update your account details, please contact the joya11 support team. Name changes may require additional identity verification.

Please make sure you fully understand the rules below before placing a bet on joya11. Once a bet is confirmed, it cannot be changed or cancelled. Odds may shift while you're placing a bet — the final odds will be those displayed at the time of confirmation.

• If a match is cancelled, suspended, or left incomplete, joya11 will refund the stake for the affected bet. However, if the required portion of the match has been completed, the result will be settled according to the applicable rules.
• joya11 is not liable for delayed bets in live betting caused by network issues. That said, we always strive to keep our systems running smoothly.
• joya11 reserves the right to void bets placed at odds resulting from an error or technical fault. In such cases, the stake will be refunded.
• Coordinated betting or arbitrage betting across multiple accounts on the same event is strictly prohibited.
• joya11 reserves the right to set maximum bet limits. Large bets may require approval from an account manager.

Deposits on joya11 can be made via bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount is listed on joya11's payment page and is subject to change. Deposits are usually credited instantly; if there is a delay, please contact support.

KYC verification must be completed on your account before you can make a withdrawal. Withdrawal requests are typically processed within 24 hours. Withdrawals above joya11's defined threshold may be subject to additional verification.

• All deposits and withdrawals must be made using a payment method registered in your name. Third-party payment methods are not accepted.
• In compliance with anti-money laundering laws, joya11 is required to report suspicious transactions. In such cases, the account may be temporarily frozen.
• Wagering requirements must be met before bonus funds can be withdrawn. Bonus funds cannot be deposited and immediately withdrawn.
• Withdrawals via bank transfer may take an additional 1–3 business days to process.

Joya11's bonuses and promotions are an added perk for users. However, each bonus comes with specific terms that must be followed. Please read the full terms of any offer before claiming a bonus.

The welcome bonus is available to new members only and can be claimed once per account. Any attempt to claim bonuses through multiple accounts will result in all accounts being closed and bonuses forfeited.

• Most bonuses carry wagering requirements of 20x to 40x. Please check the promotions page for the specific terms of each bonus.
• Winnings from bonus funds can only be withdrawn once the wagering requirements have been fully met.
• Bonuses are generally valid for 7 to 30 days. Any unused bonus will be automatically forfeited once the validity period expires.
• Multiple bonus offers cannot be used simultaneously unless explicitly permitted.
• joya11 reserves the right to modify, suspend, or cancel any promotion at any time.

Joya11 believes that betting is a form of entertainment — not a reliable source of income. We want every user to enjoy betting in a healthy, controlled way. Never bet more than you can afford to lose.

Joya11 offers the following security tools to all users, free of charge:

• Set daily, weekly, and monthly deposit limits at your convenience.
• Loss Limit — Automatically stops betting once you've reached a set loss amount.
• Self-Exclusion: Option to exclude yourself from betting for a period of 7 days up to 5 years.
• Reality Check: You'll receive periodic reminders of how long you've been playing.

If you're struggling with problem gambling, please seek professional help. joya11 provides information on relevant resources and helplines on our Responsible Gaming page.

The following activities are strictly prohibited while using joya11's services. Violations may result in account closure and, where necessary, legal action:

• Placing bets based on match-fixing or inside information.
• Using bots, scripts, or automated software to place bets.
• Using joya11 for money laundering or any other illegal financial transactions.
• Claiming bonus benefits through multiple accounts.
• Attempting to hack joya11's systems or engaging in any form of cybercrime.
• Attempting to gain unauthorised access to another user's account.
• Engaging in disrespectful or threatening behaviour towards joya11 staff.

Joya11 reserves the right to close or suspend any account at any time and for any reason. In most cases, however, we will first notify the user and give them an opportunity to resolve the issue. In the event of a serious breach of these terms, an account may be closed without prior notice.

You may close your account at any time by contacting the joya11 support team. Before closing, withdraw any remaining balance — subject to eligibility, those funds are yours to keep.

If fraud or a serious breach of these terms is established, the account balance may be forfeited. To appeal this decision, please contact us at support@joya11.biz.

Joya11 reserves the right to update these terms and conditions at any time. For significant changes, we will notify you via email or an on-platform notification. Continued use of the site after any changes constitutes your acceptance of the updated terms.

The date of the latest update is always shown at the top of this page. We recommend checking back regularly for your own benefit. For any questions, contact us at support@joya11.biz.

These terms and conditions have been prepared in accordance with international law and the guidelines of joya11's licensing authority. In the event of any dispute, the decision of joya11's licensing authority shall be considered final.