Joya11 Privacy Policy — How Your Information Is Protected

Joya11 (joya11.biz) is a trusted online Sports Betting and gaming platform in Bangladesh. We believe that the protection of your personal information is a fundamental right. This Privacy Policy ("Policy") explains how joya11 collects, uses, and safeguards your information.

This policy applies to joya11's website, mobile application, and all other digital services. It takes effect whenever you open an account, use our services, or get in touch with us. "We" or "joya11" refers to the organization operating the platform, and "you" refers to any user.

We comply with international data protection laws and the privacy guidelines of our licensing authority. This policy is updated regularly, and the latest version is always available on this page. If any changes are made, we will notify you by email or via an on-site notification.

Joya11 only collects information that is necessary to provide our services, manage accounts, and meet legal obligations. We do not collect data beyond what is needed. Full details are provided in the table below:

Some information is provided directly by you (such as during registration), while other information is collected automatically (such as device and usage data). We never store your full bank card number or PIN directly.

Joya11 uses your information only for specific, legitimate purposes. We will never use your data for anything not described in this policy. The primary purposes for which your information is used are:

• Creating and managing your account, and completing KYC verification.
• Processing deposits, withdrawals, and other financial transactions.
• Providing customer support and resolving your issues.
• Detecting and preventing fraud, money laundering, and illegal activities.
• Sending personalized offers and promotions based on your preferences (you may opt out at any time).
• Complying with legal and regulatory obligations.
• Ensuring the security and stability of the platform.
• Continuously improving joya11's services and user experience.

We do not use your data to make automated decisions that could significantly affect your interests, unless required by law. To opt out of marketing communications, update your account settings or email us at support@joya11.biz.

Joya11 never sells your personal information. However, in certain circumstances, limited data may need to be shared with trusted third parties. In such cases, we always share only the minimum necessary information, and third parties are bound by strict confidentiality agreements.

• Payment Processors: Payment partners such as bKash, Nagad, Rocket, and banks receive only the information necessary to complete a transaction.
• KYC Verification Services: Only registration documents are shared with a licensed KYC provider for identity verification purposes.
• Legal Authorities: joya11 may be required to disclose information to government authorities in response to court orders, requests from investigative bodies, or other legal obligations.
• Game providers: Gaming software partners can only access gameplay data, not personal information.
• Responsible Gaming Organizations: Anonymized data may be shared with problem gambling prevention organizations where necessary.

Joya11 never shares your information with ad networks, data brokers, or any unrelated third parties. All third parties are contractually required to adhere to our privacy standards.

Joya11 follows the highest industry standards to protect your data. Our technical and organizational security measures are regularly updated and tested. Key security measures include:

• TLS 1.3 protocol and SSL certificates are used for all data transmissions.
• Sensitive data stored in databases using AES-256 encryption.
• Two-factor authentication (2FA) to keep your account secure.
• 24/7 security monitoring and anomaly detection system.
• Regular security audits and penetration testing.
• Strict data access controls for staff — only authorized personnel can access specific data.
• Regular backups and a disaster recovery plan.

Please keep in mind, though, that no system on the internet is 100% secure. Keep your password strong and never share it with anyone. If you notice anything suspicious, report it to support@joya11.biz immediately.

Joya11 uses cookies and similar technologies to enhance your experience and ensure the site functions properly. Cookies are small text files stored on your device. joya11 uses the following types of cookies:

You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may cause certain site features to stop working. We never use third-party advertising cookies.

As a joya11 user, you have specific rights over your own data. We fully respect these rights and process all requests within 30 days:

• Right to know: You may request to see what information joya11 holds about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to erasure: You may request the deletion of your data beyond what is required by legal obligations.
• Right to portability: You may request a copy of your data in a machine-readable format.
• Right to Restrict Processing: You may request that processing of your data be paused in certain circumstances.
• Right to Object: You may object to marketing communications or the use of your data for analytics.

To exercise any of these rights, email us at support@joya11.biz. Once we verify your identity, we will process your request as promptly as possible. In certain cases, legal obligations may prevent us from fully deleting your data — if so, we will let you know clearly.

Joya11 does not retain your information longer than necessary. Retention periods are determined by the type of data involved:

• Account Information: For the duration the account is active, and up to 5 years after closure in accordance with legal obligations.
• Transaction records: A minimum of 5 years' retention is mandatory under financial regulatory requirements.
• KYC Documents: Retained for up to 5 years after account closure in accordance with licensing requirements.
• Customer Support Communications: Up to 2 years after the issue is resolved.
• Marketing Data: Deleted immediately upon opt-out.
• Usage logs: Retained for a maximum of 1 year for security purposes.

Once the retention period expires, we securely delete or anonymize your data so you can no longer be identified. Removing data from backups may take a little longer.

Joya11 strictly prohibits anyone under the age of 18 from creating an account or using its services. We do not knowingly collect personal information from anyone under 18.

Age is verified during registration, and confirmed through date of birth and ID documents during the KYC process. If we discover that a minor's information has been collected inadvertently, that account will be immediately closed and all associated data deleted.

If you suspect that a child or minor is using joya11, please notify us immediately at support@joya11.biz. Child protection is one of our highest priorities.

For any privacy-related questions, concerns, or requests, please reach out to our data protection team. We take all enquiries seriously and aim to respond promptly.

If this privacy policy is updated, we will change the revision date at the top of the page and notify you by email for any significant changes. Continued use of the site will be considered acceptance of the updated policy.